The Intelligent Chain
The Intelligent Chain
This book explores how artificial intelligence is reshaping the modern supply chain. Through clear storytelling, practical insights, and real-world examples, it equips managers, executives, and curious readers with a roadmap for using AI to improve forecasting, resilience, and strategic decision-making in an increasingly complex world.
F. Robert Jacobs © 2025
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About the book
Artificial intelligence is transforming the role of operations and supply chain managers, reshaping how decisions are made, problems are solved, and value is created across the enterprise. This book serves as a practical, instructional guide for managers who must navigate this rapid shift. Rather than offering abstract theory, it explains in clear, accessible language how AI tools can enhance forecasting, planning, sourcing, scheduling, logistics, and customer experience—while strengthening resilience in an increasingly volatile world.
Grounded in a managerial perspective, the book identifies where AI delivers the greatest strategic advantage and how managers can integrate these capabilities into everyday work. Readers will see how AI changes traditional tasks, from demand planning and inventory control to scenario modeling and capacity management. They will also learn howto evaluate new technologies, interpret AI-generated recommendations, and balance human judgment with algorithmic insight.
Through step-by-step explanations, real-world examples, and actionable frameworks, the book provides a roadmap for using AI to improve performance, reduce uncertainty, and support smarter, faster decision-making. Designed for operations and supply chain professionals at all levels, it prepares managers not just to understand the future of their field—but to lead it.